Refund Policy

This policy summarises how refunds and cancellations generally work. Your project agreement may set specific terms, which take priority.

Deposits

Project deposits secure scheduling and cover initial work. Deposits are non-refundable once work has started, except where we are unable to deliver the services.

Milestones

Fees for completed and delivered milestones are non-refundable. If you cancel mid-milestone, you pay for work done to that point.

Defects

If delivered work does not match the agreed specification, we will correct it at no extra charge. If we cannot, we will discuss a fair partial refund.

Support plans

Monthly plans can be cancelled with 30 days’ written notice. Fees for the current period are not refunded.

Requesting a refund

Email [email protected] with your project name and reason. We respond within five business days. This policy does not affect statutory consumer rights.